Return policy

Below are the details of PickzKart Return Policy on products sold on www.pickzkart.com.

Under this Policy, Returns are provided by respective sellers directly in terms of which the option of replacement and/ or refund is offered by the respective sellers to you. The Return Policy varies for each category and may not be the same for all products listed under particular category. Kindly check the respective item's applicable return policy on the product page for any exceptions to the table below.

1. An item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:

If delivered in a physically damaged condition

If parts or accessories are missing

Different from what was ordered

No longer needed (not all items may be eligible)

Products marked as "non-returnable" on the product detail page cannot be returned. There are certain products which are not eligible for returns. Please refer Non-Returnable product list for details.

2. All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer's box/packaging as delivered to you. Please Refer to instructions to return items against each category. Return pickup also can be rejected if the items are not returned according to the policy mentioned against each category.

3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. PickzKart shall not be liable in any manner for any misuse or usage of such information."

4. Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).

Products That Can't Be Returned

The following table contains a list of products that are not eligible for returns as per the seller's Returns Policy:

CategoryProducts that can't be returned
Auto AccessoriesAdditives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, De greasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions, Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax
Bath and SpaBath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos and Soaps
Baby CareBottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, Nappy, Wet Reminder, Wipes and Wipe Warmers
Cleaning ProductsCleaning Gels, Detergents, Detergent Pods, Fabric Wash Products, Surface Cleaners, Stain Removers and Washing Bars/Powder
Computer/ Mobile AccessoriesBlank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives, RAMs, Pen Drives, Memory Cards and Gaming VR
FashionBaby Dolls, Clothing Freebies, Lingerie Wash-bags, Shapewear, Socks, Stockings and Swimsuits
Footwear AccessoriesOils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax
Gardening ProductsPlant Saplings, Plant Seeds and Soil Manure
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
HygieneCannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Caretd>
Home ProductsAdhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays
HygieneCannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care
InnerwearBra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests
JewelleryCoins
Party SuppliesBalloons, Candles, Cut-outs, Decoration articles and Whistles
Festive SuppliesHookah Charcoal/Flavor/Mouth-tip, Incense Sticks and Holi/Rangoli Color
Personal CareConditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/Eyelash/Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory
Sexual WellnessCondoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators
 

Kindly always check a product's Returns Policy on the product page for complete details.

 

Reason for Acceptance / Rejection-Returns

CategoryReturn within daysRemarksReturn AcceptanceReturn Rejection
Books10Replacement / RefundDamage/defective/Wrong book ReceivedNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Movies / MusicNon ReturnableNANANA
Video Games10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Mobiles10Replacement / Refunda. Return the phone in the original condition with brand box and all the accessories like charger, headphones, manual, etc. to avoid pickup cancellation. We will not process a replacement if the pickup is cancelled due to missing/damaged contents.
b. Our Customer Support will call you to diagnose the issue in smart phone, we will provide you the resolution on the basis of Return approval/Rejection by our Customer support team upon raising the Return Request
Not eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Mobile Accessories10Replacement / RefundDamage / Defectivea. Not eligible for return if the item is No longer needed
b. Products which are marked as non-returnable in product details page
Laptops10ReplacementReturn the laptop in the original condition with the original brand box and all accessories like charger, manual, etc. If there are any missing accessories at the time of Reverse Pick up our logistic partner will not accept the return and the Return request will stay CancelledNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Software10Replacement / RefundNANA
Pens & Stationeries10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Printers10ReplacementDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Computer Accessories ,Pendrive, Memory card,Hard drive, Internet components, Networking components10ReplacementDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Camera & Lenses10ReplacementDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Headsets10ReplacementDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Speakers10ReplacementDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Furniture10Replacement / RefundDamage / Defective replacement will be arranged if reported within 10 days, replacement can be for the entire product or Part(s) of the productNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave10Refund OnlyDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Home & Kitchen10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Baby Care10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Toys10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Sports & Fitness10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
BeautyNon ReturnableNANANA
Health and Personal Care10Replacement / RefundDamage / DefectiveNot eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Clothing & Accessories30Replacement / RefundDamage / Defective Returns will be accepted if clothing is in original condition with all accessories with MRP & Brand tag along with any freebie (if any)Not eligible for return if the item is No longer needed Items marked as non-returnable in product details page
Eye Wear30Replacement / RefundDamage / DefectiveItems marked as non-returnable in product details page
Watches30Replacement / RefundDamage / DefectiveItems marked as non-returnable in product details page
Bags / Luggage30Replacement / RefundDamage / DefectiveItems marked as non-returnable in product details page
Footwear30Replacement / RefundDamage / Defective Returns will be accepted if footwear is in original condition with all accessories with MRP & Brand tag along with any freebie (if any)Items marked as non-returnable in product details page
Bike Accessories / Helmets and other accessories10Replacement / RefundDamage /Defective Items must be returned in up opened condition with all accessories and freebies if anyItems marked as non-returnable in product details page
 

At any point of time, the return can be refused to accept if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.


Returns Pick-Up and Processing

All Returns will be picked up from the address provided during booking the order. In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address.

All products will be checked during pick-up and the check-up of the products are in lined with the below terms and conditions.

CategoryConditions
Correct ProductIMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be un detached and clearly visible.
Complete ProductAll in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused ProductThe product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged ProductThe product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged PackagingProduct's original packaging/ box should be undamaged.